Appreciative Inquiry (E1031CR)
Appreciative Inquiry (E1031CR)
This course is suitable for those wishing to explore the fundamentals of appreciative inquiry and the 4 D model, approach and process. Appreciative inquiry is the ability to recognize the best in people and utilizing those strengths to discover...
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Body Language Basics (E1081CR)
Body Language Basics (E1081CR)
Body Language Basics: ​Body Language Basics will provide you with a great set of skills to understand that what is not said is just as important than what is said. It will also give you the ability to see and understand how your own Body...
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Communication Skills and Strategies (E1191)
Communication Skills and Strategies (E1191)
Communication Strategies: The Communication Strategies workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any...
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Conflict Resolution: Skills and Strategies (E1211)
Conflict Resolution: Skills and Strategies (E1211)
Conflict Resolution Skills & Strategies Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict...
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Customer Service Skills (E1251)
Customer Service Skills (E1251)
Customer Service Skills Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by...
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Handling a Difficult Customer (E1431C)
Handling a Difficult Customer (E1431C)
Learn the best way to deal with difficult customers. Through this workshop participants will learn how to build rapport, improve stress management,and recognise your customers body language. Participants will gain improved customer service...
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How to Improve Interpersonal Skills (E1451C)
How to Improve Interpersonal Skills (E1451C)
The Interpersonal Skills course will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They...
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Negotiation Skills: Building Win-Win Solutions (E1662C)
Negotiation Skills: Building Win-Win Solutions (E1662C)
Through this course participants will be able to understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating. The Negotiation Skills course will give participants a sense of...
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Networking at Work (E1672C)
Networking at Work (E1672C)
Networking is one of the most basic skills every employee should develop. Having a viable networking and communication skill set will benefit any organisation and lead to increased productivity and performance. Networking within the company is...
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Networking Outside the Company (E167C)
Networking Outside the Company (E167C)
With our Networking (Outside the Company) short course, participants will begin to see how important it is to develop a core set of networking skills. By managing and looking at the way people interact and seeing things in a new light,...
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