Personal Development

Assertiveness and Self-Confidence (E1041CR)

This course will provide you with many tips, techniques to help you to become more assertive and build your self-confidence.

Assertiveness and self-confidence are comprised of important interpersonal communications skills and traits that can be learned and practiced.

An assertive person is confident and direct in dealing with others. Assertive communications promote fairness and equality in human interactions, based on a positive sense of respect for self and others. It is the direct communication of a person’s needs, wants, and opinions without punishing, threatening, or putting down another person

Course goals.
· Define assertiveness and self-confidence, and list the four styles of communication
· Describe the types of negative thinking, and how one can overcome negative thoughts
· Explain the difference between listening and hearing, and understand the importance of body language and questioning skills in communication
· Define the importance of goal setting, and practice setting SMART goals for assertive behavior
· Utilize methodologies for understanding your worth -- and the use of positive self-talk
· List reasons why a pleasing appearance and body language are critical for creating a strong first impression
· Practice sending positive communications phrased as “I-Messages”
· Use the STAR model to make your case during a presentation challenge.

Course Content:

Module One: Getting Started
Workshop Objectives

Module Two: What Does Self-Confidence Mean To You?
What is Assertiveness?
What is Self-Confidence?
The Four Styles
Case Study
Module Two: Review Questions

Module Three: Obstacles to Our Goals
Types of Negative Thinking
Case Study
Personal Application
Case Study
Module Three: Review Questions

Module Four: Communication Skills
Listening and Hearing; They Aren’t the Same Thing
Asking Questions
Body Language
Case Study
Module Four: Review Questions

Module Five: The Importance of Goal Setting
Why Goal Setting is Important
Setting SMART Goals
Our Challenge to You
Case Study
Module Five: Review Questions

Module Six: Feeling the Part
Identifying Your Worth
Creating Positive Self-Talk
Identifying and Addressing Strengths and Weaknesses
Case Study
Module Six: Review Questions

Module Seven: Looking the Part
The Importance of Appearance
The Role of Body Language
First Impressions Count
Case Study
Module Seven: Review Questions

Module Eight: Sounding the Part
It’s How You Say It
Sounding Confident
Using “I” Messages
Case Study
Module Eight: Review Questions

Module Nine: Powerful Presentations
What to Do When You’re on the Spot
Using STAR to Make Your Case
Case Study
Module Nine: Review Questions

Module Ten: Coping Techniques
Building Rapport
Expressing Disagreement
Coming to Consensus
Case Study
Module Ten: Review Questions

Module Eleven: Dealing with Difficult Behavior
Dealing with Difficult Situations
Key Tactics
Case Study
Module Eleven: Review Questions

Module Twelve: Wrapping Up
  • Assertiveness & Self-Confidence
  • Assertiveness & Self-Confidence Coursebook
  • Smart Goals Handout
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever