Interpersonal Skills

Appreciative Inquiry (E1031CR)


This course is suitable for those wishing to explore the fundamentals of appreciative inquiry and the 4 D model, approach and process. Appreciative inquiry is the ability to recognize the best in people and utilizing those strengths to discover new possibilities and results. Appreciative inquiry focuses on finding the best in people and how they use it to function in their work and everyday life.

Through appreciative inquiry, an employer/ manager/co-worker uses the art of asking questions and opinions to strengthen the system as a whole, creating a more positive environment and heightening employee potential. This approach is designed to focus less on negativity and criticism, and utilize personal design and encourage discovery.

Appreciative inquiry focuses on positive thinking and expresses ideas and opinions to reach an end result. What does that mean for you or your business? Appreciative inquiry in the workplace encourages employees to think positively, which in turn helps them to overcome their own negative thoughts to work harder and reach their own goals for better productivity. It helps build a vision for a better future by using questions to turn the person’s attention to their past, present and future successes. These questions generally focus on what the person enjoys about their surroundings and their current situations

Course Objectives:
• Know the meaning of appreciative inquiry
• Think in positive terms and avoid thinking negatively
• Encourage others to think positively
• Recognize positive attributes in people
• Create positive imagery
• Manage and guide employees in a positive environment

Contents Overview:

Module 1 Introducing Appreciative Inquiry
What is Appreciative Inquiry?
Generating a Better Future
Engaging People in Positive Thought
Change the Person, Change the Organization
Practical Illustration

Module 2 Changing the Way You Think
Shifting from “What’s Wrong?” to “What’s Right?”
It’s Not Eliminating Mistakes-It’s Holding up Successes
Positive Language Will Affect People’s Thinking
Limit or Remove Negative Phrasing
Practical Illustration

Module 3 Four D Model
Practical Illustration

Module 4 Four I Model
Practical Illustration

Module 5 Appreciative Inquiry Interview Style
Framing Positive Questions
Solicit Positive Stories
Finding What Works
Recognize the Reoccurring Themes
Practical Illustration

Module 6 Anticipatory Reality
Imagining a Successful Future Will Affect the Present
Controlling Negative Anticipation
Current Decisions Will Be Influenced Positively
Base It on Data and Real Examples
Practical Illustration

Module 7 The Power of Positive Imagery
Shaping Performance with Positive Imagery
Being Better Prepared for Adversity
People are More Flexible and Creative
Think of the Perfect Situation
Practical Illustration

Module 8 Influencing Change through Appreciative Inquiry
Using Strengths to Solve Challenges
Confidence Will Promote Positive Change
Inquiry is a Seed of Change
Practical Illustration

Module 9 Coaching and Managing with Appreciative Inquiry
Build Around What Works
Focus on Increases
Recognize the Best in People
Limit or Remove Negative Comments
Practical Illustration

Module 10 Creating a Positive Core
Best Practices
Peak Experiences
Remembering successes:
Practical Illustration
Closing Thoughts

  • Appreciative Inquiry
  • Coursebook
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever