Professional Development

Administrative Support Skills (E1012)

Administrative assistants are a key part of most office environments.

In the Administrative Support Skills course, participants will learn the core skills that will help them use their resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skilfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviours in a short amount of time.

They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can't live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.

Course Objectives:
Getting Organized
· Manage their time more effectively
· Prioritize their time so they can get it all done.
· Complete Special Tasks
· Verbal Communication Skills
· Non-Verbal Communication Skills
· Empowering Yourself
· Deal better with their managers


Module One: Getting Organized (I)
Dealing with Email
Managing Electronic Files
Keeping Track of the Paper Trail
Making the Most of Voice Mail
Practical Illustration

Module Two: Getting Organized (II)
Keeping Your Workspace Organized
Using a To-Do Book
The Extra Mile: Adding Project Management Techniques to Your Toolbox
Practical Illustration

Module Three: Managing Time
Managing Your Time
Keeping Others on Track
Maintaining Schedules
Practical Illustration

Module Four: Getting It All Done On Time
The Secret to Staying on Track
Goal Setting
Practical Illustration

Module Five: Special Tasks
Planning Small Meetings
Planning Large Meetings
Organizing Travel
Practical Illustration

Module Six: Verbal Communication Skills
Listening and Hearing: They Aren’t the Same
Asking Questions
Communicating with Power
Practical Illustration

Module Seven: Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It
Practical Illustration

Module Eight: Empowering Yourself
Being Assertive
Resolving Conflict
Building Consensus
Making Decisions
Practical Illustration

Module Nine: The Team of Two
Working with Your Manager
Influencing Skills
What to Do in Sticky Situations
Practical Illustration

Module Ten: Taking Care of Yourself
Stress Management
Dealing with a Heavy Workload
Practical Illustration
Final Thoughts
  • Administrative Support
  • Workbook
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever