Management → Performance Improvement

Coaching & Mentoring Skills (E1171)

Coaching and Mentoring Skills:

The Coaching and Mentoring Skills training course focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

An easy-to-understand coaching model taught in this course will guide you through the coaching process. Prepare yourself to change a few things about yourself in order to coach your employees to better a

Understanding the difference between coaching and mentoring will help you be clear on your coaching objective. Many times, these two concepts are misunderstood.
Workshop Objectives:
• Define coaching, mentoring and the GROW model.
• Identify and set appropriate goals using the SMART technique of goal setting.
• Identify the steps necessary in defining the current state or reality of your employee’s situation.
• Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans.
• Identify the benefits of building and fostering trust with your employee.
• Identify the steps in giving effective feedback while maintaining trust.
• Identify and overcoming common obstacles.
• Identify when the coaching is at an end and transitioning your employee to other growth opportunities.
• Identify the difference between mentoring and coaching.

Course Modules:

Module One: Getting Started
Workshop Objectives

Module Two: Defining Coaching and Mentoring
What is Coaching?
What is Mentoring?
Introducing the G.R.O.W. Model
Case Study
Module Two: Review Questions

Module Three: Setting Goals
Goals in the Context of GROW
Identifying Appropriate Goal Areas
Setting SMART Goals
Case Study
Module Three: Review Questions

Module Four: Understanding the Realities
Getting a Picture of Where You Are
Identifying Obstacles
Exploring the Past
Case Study
Module Four: Review Questions

Module Five: Developing Options
Identifying Paths
Choosing Your Final Approach
Structuring a Plan
Case Study
Module Five: Review Questions

Module Six: Wrapping it All Up
Creating the Final Plan
Identifying the First Step
Getting Motivated
Case Study
Module Six: Review Questions

Module Seven: The Importance of Trust
What is Trust?
Trust and Coaching
Building Trust
Case Study
Module Seven: Review Questions

Module Eight: Providing Feedback
The Feedback Sandwich
Providing Constructive Criticism
Encouraging Growth and Development
Case Study
Module Eight: Review Questions

Module Nine: Overcoming Roadblocks
Common Obstacles
Re-evaluating Goals
Focusing on Progress
Case Study
Module Nine: Review Questions

Module Ten: Reaching the End
How to Know When You’ve Achieved Success
Transitioning the Coachee
Wrapping it All Up
Case Study
Module Ten: Review Questions

Module Eleven: How Mentoring Differs from Coaching
The Basic Differences
Blending the Two Models
Adapting the GROW Model for Mentoring
Focusing on the Relationship
Case Study
Module Eleven: Review Questions

Module Twelve: Wrapping it Up
Words from the Wise 5
  • Coaching & Mentoring
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever