Interpersonal Skills

Communication Skills and Strategies (E1191)


Communication Strategies:

The Communication Strategies workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.

The dictionary defines communication as, “the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs.”

It is also defined as, “means of sending messages, orders, etc., including telephone, telegraph, radio, and television,” and in biology as an, “activity by one organism that changes or has the potential to change the behavior of other organisms.”

The effectiveness of your communication can have many different effects on your life, suchas:
• Level of stress
• Relationships with others
• Level of satisfaction with your life
• Productivity
• Ability to meet your goals and achieve your dreams
• Ability to solve problems

Course Objectives:
• Understand what communication is
• Identify ways that communication can happen
• Identify barriers to communication and how to overcome them
• Develop their non-verbal and paraverbal communication skills
• Use the STAR method to speak on the spot
• Listen actively and effectively
• Ask good questions
• Use appreciative inquiry as a communication tool
• Adeptly converse and network with others
• Identify and mitigate precipitating factors
• Establish common ground with others
• Use “I” messages

Module One: Getting Started
Workshop Objectives
Pre-Assignment Review

Module Two: The Big Picture
What is Communication?
How Do We Communicate?
Other Factors in Communication
Case Study
Module Two: Review Questions

Module Three: Understanding Communication Barriers
An Overview of Common Barriers
Language Barriers
Cultural Barriers
Differences in Time and Place
Case Study
Module Three: Review Questions

Module Four: Paraverbal Communication Skills
The Power of Pitch
The Truth about Tone
The Strength of Speed
Case Study
Module Four: Review Questions

Module Five: Non-Verbal Communication
Understanding the Mehrabian Study
All About Body Language
Interpreting Gestures
Case Study
Module Five: Review Questions

Module Six: Speaking Like a STAR
S = Situation
T = Task
A = Action
R = Result
Case Study
Module Six: Review Questions

Module Seven: Listening Skills
Seven Ways to Listen Better Today
Understanding Active Listening
Sending Good Signals to Others
Case Study
Module Seven: Review Questions

Module Eight: Asking Good Questions
Open Questions
Closed Questions
Probing Questions
Case Study
Module Eight: Review Questions

Module Nine: Appreciative Inquiry
The Purpose of AI
The Four Stages
Examples and Case Studies
Case Study
Module Nine: Review Questions

Module Ten: Mastering the Art of Conversation
Level One: Discussing General Topics
Level Two: Sharing Ideas and Perspectives
Level Three: Sharing Personal Experiences
Our Top Networking Tips
Case Study
Module Ten: Review Questions

Module Eleven: Advanced Communication Skills
Understanding Precipitating Factors
Establishing Common Ground
Using “I” Messages
Case Study
Module Eleven: Review Questions

Module Twelve: Wrapping Up
Words from the Wise

  • Communication Strategies
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever