Personal Development

Emotional Intelligence Training (E1321CR)


Emotional Intelligence Training

This course will give you the tools you need to be emotionally intelligent in your workplace. A person with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations.

Emotional Intelligence influences every part of your life. It is defined as a set of competencies and skills, demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation.

The concepts of Emotional Intelligence have been around since at least the 1900's, but the term was first introduced by Wayne Payne in 1985.

As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn't until the publication of Daniel Goleman's best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media.

These people also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.

This course is designed to help you in the following ways:
· Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
· Understand, use and manage your emotions.
· Verbally communicate with others.
· Successfully communicate with others in a non-verbal manner.
· Identify the benefits of emotional intelligence.
· Relate emotional intelligence to the workplace.
· Balance optimism and pessimism.

Course Overview:

Module One: Getting Started
Workshop Objectives

Module Two: What is Emotional Intelligence?
Case Study
Module Two: Review Questions

Module Three: Skills in Emotional Intelligence
How to Accurately Perceive Emotions
Use Emotions to Facilitate Thinking
Manage Emotions
Case Study
Module Three: Review Questions

Module Four: Verbal Communication Skills
Focused Listening
Asking Questions
Communicating with Flexibility and Authenticity
Case Study
Module Four: Review Questions

Module Five: Non-Verbal Communication Skills
Body Language
It’s Not What You Say, It’s How You Say It
Case Study
Module Five: Review Questions

Module Six: Social Management and Responsibility
Benefits of Emotional Intelligence
Articulate your Emotions Using Language
Case Study
Module Six: Review Questions

Module Seven: Tools to Regulate Your Emotions
Seeing the Other Side
Self-Management and Self-Awareness
Giving in Without Giving Up
Case Study
Module Seven: Review Questions

Module Eight: Gaining Control
Using Coping Thoughts
Using Relaxation Techniques
Bringing it All Together
Case Study
Module Eight: Review Questions

Module Nine: Business Practices (I)
Understand Emotions and How to Manage Them in the Workplace
Role of Emotional Intelligence at Work
Disagreeing Constructively
Case Study
Module Nine: Review Questions

Module Ten: Business Practices (II)
The Balance Between Optimism and Pessimism
Case Study
Module Ten: Review Questions

Module Eleven: Making an Impact
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive
Case Study
Module Eleven: Review Questions

Module Twelve: Wrapping Up
Words from the Wise
Lessons Learned

  • Emotional Intelligence
  • Emotional Intelligence Coursebook.pdf
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever