Professional Development

Facilitation Skills Training (E1401)


Description

The Facilitation Skills Training course can help any organization make better decisions. This course will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have your participants on the road to becoming great facilitators themselves.

Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making, facilitation can make any organization make better decisions. This course will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings.

Course Goals:
At the end of this course, participants should be able to:
· Define facilitation and identify its purpose and benefits.
· Clarify the role and focus of a facilitator.
· Differentiate between process and content in the context of a group discussion.
· Provide tips in choosing and preparing for facilitation.
· Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming, and performing.
· Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution.
Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution.
· Provide guidelines in dealing with disruptions, dysfunctions, and difficult people in groups.
· Define what interventions are, when they are appropriate, and how to implement them.


Whats in this course?
Module One: Getting Started
Course Objectives

Module Two: Understanding Facilitation
What is Facilitation?
What is a Facilitator?
When is Facilitation Appropriate?
Case Study
Module Two: Review Questions

Module Three: Process vs. Content
About Process
About Content
A Facilitator’s Focus
Case Study
Module Three: Review Questions

Module Four: Laying the Groundwork
Choosing a Facilitated Approach
Planning for a Facilitated Meeting
Collecting Data
Case Study
Module Four: Review Questions

Module Five: Tuckman and Jensen’s Model of Team Development
Stage One: Forming
Stage Two: Storming
Stage Three: Norming
Stage Four: Performing
Case Study
Module Five: Review Questions

Module Six: Building Consensus
Encouraging Participation
Gathering Information
Presenting Information
Synthesizing and Summarizing
Case Study
Module Six: Review Questions

Module Seven: Reaching a Decision Point
Identifying the Options
Creating a Short List
Choosing a Solution
Using the Multi-Option Technique
Case Study
Module Seven: Review Questions

Module Eight: Dealing with Difficult People
Addressing Disruptions
Common Types of Difficult People and How to Handle Them
Helping the Group Resolve Issues on Their Own
Case Study
Module Eight: Review Questions

Module Nine: Addressing Group Dysfunction
Using Ground Rules to Prevent Dysfunction
Restating and Reframing Issues
Some of the ways of restating and reframing includes:
Getting People Back on Track
Case Study
Module Nine: Review Questions

Module Ten: About Intervention
Why Intervention May Be Necessary
When to Intervene
Levels of Intervention
Case Study
Module Ten: Review Questions

Module Eleven: Intervention Techniques
Using Your Processes
Boomerang it Back
ICE It: Identify, Check for Agreement, Evaluate How to Resolve
Case Study
Module Eleven: Review Questions

Module Twelve:
Wrapping Up

Content
  • Facilitation Skills
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever