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The Facilitation Skills Training course can help any organization make better decisions. This course will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have your participants on the road to becoming great facilitators themselves.
Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making, facilitation can make any organization make better decisions. This course will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings.
At the end of this course, participants should be able to:
· Define facilitation and identify its purpose and benefits.
· Clarify the role and focus of a facilitator.
· Differentiate between process and content in the context of a group discussion.
· Provide tips in choosing and preparing for facilitation.
· Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming, and performing.
· Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution.
Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution.
· Provide guidelines in dealing with disruptions, dysfunctions, and difficult people in groups.
· Define what interventions are, when they are appropriate, and how to implement them.
Whats in this course?
Module One: Getting Started
Module Two: Understanding Facilitation
What is Facilitation?
What is a Facilitator?
When is Facilitation Appropriate?
Module Two: Review Questions
Module Three: Process vs. Content
A Facilitator’s Focus
Module Three: Review Questions
Module Four: Laying the Groundwork
Choosing a Facilitated Approach
Planning for a Facilitated Meeting
Module Four: Review Questions
Module Five: Tuckman and Jensen’s Model of Team Development
Stage One: Forming
Stage Two: Storming
Stage Three: Norming
Stage Four: Performing
Module Five: Review Questions
Module Six: Building Consensus
Synthesizing and Summarizing
Module Six: Review Questions
Module Seven: Reaching a Decision Point
Identifying the Options
Creating a Short List
Choosing a Solution
Using the Multi-Option Technique
Module Seven: Review Questions
Module Eight: Dealing with Difficult People
Common Types of Difficult People and How to Handle Them
Helping the Group Resolve Issues on Their Own
Module Eight: Review Questions
Module Nine: Addressing Group Dysfunction
Using Ground Rules to Prevent Dysfunction
Restating and Reframing Issues
Some of the ways of restating and reframing includes:
Getting People Back on Track
Module Nine: Review Questions
Module Ten: About Intervention
Why Intervention May Be Necessary
When to Intervene
Levels of Intervention
Module Ten: Review Questions
Module Eleven: Intervention Techniques
Using Your Processes
Boomerang it Back
ICE It: Identify, Check for Agreement, Evaluate How to Resolve
Module Eleven: Review Questions
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