Management

Generation Gap at Work Training (E1411)


Description

This course will help you understand the various generations present at work and understand what motivates them and how to deal with them on a daily basis.

The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. Both the young and older worker has many ideas to offer, which can help the organization thrive in the marketplace. Learning how to deal with the generation gap at work will help you become a better manager or co-worker.


At the end of this course, participants should be able to:
· History behind generation gaps
· What are traditionalists
· What are baby boomers
· What are Generation Xers
· What are Generation Yers
· Differences between each type of generation
· Finding common ground among the generations
· Conflict management
· Leveraging the benefits of generation gaps at work

Course Modules:
Module One: Getting Started

Module Two: History
What Generations Exist in the Workplace
What Defines a Generation
What this Means in our Workplace
Case Study
Module Two: Review Questions

Module Three: Traditionalist
Their Background
Their Characters
Their Working Style
Case Study
Module Three: Review Questions

Module Four: Baby Boomers
Their Background
Their Characters
Their Working Style
Case Study
Module Four: Review Questions

Module Five: Generation X
Their Background
Their Characters
Their Working Style
Case Study
Module Five: Review Questions

Module Six: Generation Y
Their Background
Their Characters
Their Working Style
Case Study
Module Six: Review Questions

Module Seven: Differentiations Between
Background
Attitude
Working Style
Life Experience
Case Study
Module Seven: Review Questions

Module Eight: Finding Common Ground
Adopting a Communication Style
Creating an Affinity Group
Sharing Knowledge
Case Study
Module Eight: Review Questions

Module Nine: Conflict Management (I)
Younger Bosses Managing Older Workers
Avoid Turnovers with a Retention Plan
Breaking Down the Stereotypes
Case Study
Module Nine: Review Questions

Module Ten: Conflict Management (II)
Embrace the Hot Zone
Treat Each Other as a Peer
Create a Succession Plan
Case Study
Module Ten: Review Questions

Module Eleven: The Power of 4
Benefits of Generation Gaps
How to Learn from Each Other
Embracing the Unfamiliar
Case Study
Module Eleven: Review Questions

Module Twelve: Wrapping Up
Words from the Wise

Content
  • Generation Gaps
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever