Interpersonal Skills

How to Improve Interpersonal Skills (E1451C)


The Interpersonal Skills course will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

Course Goals:
By the end of this course, participants will be able to:

Understand the difference between hearing and listening
• Know some ways to improve the verbal skills of asking questions and communicating with power.
• Understand what non-verbal communication is and how it can enhance interpersonal relationships.
• Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
• Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
• Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people.
• Understand how the use of facts and emotions can help bring people to your side.
• Identify ways of sharing one’s opinions constructively.
• Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
• Learn tips in making an impact through powerful first impressions, situation assessment, and being zealous without being offensive.

Course Overview:
Module One: Getting Started

Module Two: Verbal Communication Skills
Listening and Hearing: They Aren’t the Same Thing
Asking Questions
Communicating with Power
Case Study
Module Two: Review Questions

Module Three: Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It
Case Study
Module Three: Review Questions

Module Four: Making Small Talk and Moving Beyond
Starting a Conversation
The Four Levels of Conversation
Case Study
Module Four: Review Questions

Module Five: Moving the Conversation Along
Asking for Examples
Using Repetition
Using Summary Questions

Asking for Clarity and Completeness
Case Study
Module Five: Review Questions

Module Six: Remembering Names
Creating a Powerful Introduction
Using Mnemonics
Uh-Oh…I’ve Forgotten Your Name
Case Study
Module Six: Review Questions

Module Seven: Influencing Skills
Seeing the Other Side
Building a Bridge
Giving In Without Giving Up
Case Study
Module Seven: Review Questions

Module Eight: Bringing People to Your Side
A Dash of Emotion
Plenty of Facts
Bringing It All Together
Case Study
Module Eight: Review Questions

Module Nine: Sharing Your Opinion
Using I-Messages
Disagreeing Constructively
Building Consensus
Case Study
Module Nine: Review Questions

Module Ten: Negotiation Basics
Case Study
Module Ten: Review Questions

Module Eleven: Making an Impact
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive
Case Study
Module Eleven: Review Questions

Module Twelve: Wrapping Up
Words from the Wise

  • Interpersonal Skills
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever