Business Development

Lean Six Sigma Basics (E1552)


Our Lean Process And Six Sigma course will provide an introduction to this way of thinking which has changed so many businesses & organisations in the world. This course will give participants an overview of the Six Sigma methodology, and some of the tools required to deploy Six Sigma in their own organisations.

Six Sigma is a methodology used to improve business processes by utilizing statistical analysis rather than guesswork. This proven approach has been implemented within a myriad of industries to achieve hard and soft money savings, while increasing customer satisfaction.

Six Sigma seeks to improve the quality of the output of a process by identifying and removing the causes of defects and minimizing variability in manufacturing and business processes. It uses a set of quality management methods, mainly empirical, statistical methods, and creates a special infrastructure of people within the organization, who are experts in these methods.

Six Sigma is a data-driven approach for eliminating defects and waste in any business process. You can compare Six Sigma with turning your water faucet and experiencing the flow of clean, clear water. Reliable systems are in place to purify, treat, and pressure the water through the faucet. That is what Six Sigma does to business: it treats the processes in business so that they deliver their intended result.

Learning Goals:

This workshop is designed to help you in the following ways:
• Develop a 360 degree view of Six Sigma and how it can be implemented in any organization.
• Identify the fundamentals of lean manufacturing, lean enterprise, and lean principles.
• Describe the key dimensions of quality - product features and freedom from deficiencies
• Develop attributes and value according to the Kano Model
• Understand how products and services that have the right features and are free from deficiencies can
promote customer satisfaction and attract and retain new customers.
• Describe what is required to regulate a process
• Give examples of how poor quality affects operating expenses in the areas of appraisal, inspection costs,
internal failure costs, and external failure costs
• Using basic techniques such as DMAIC and how to identify Six Sigma Projects
• Use specific criteria to evaluate a project
• Discover root causes of a problem
• Design and install new controls to hold the gains and to prevent the problem from returning.

Course Outline:

Module One: Getting Started

Module Two: Understanding Lean
About Six Sigma
About Lean
History Behind Lean
Toyota Production Systems
The Toyota Precepts
Module Two: Review Questions

Module Three: Liker’s Toyota Way
People and Partners
Problem Solving
Module Three: Review Questions

Module Four: The TPS House
The Goals of TPS
The First Pillar: Just In Time (JIT)
The Second Pillar: Jidoka (Error-Free Production)
Kaizen (Continuous Improvement)
The Foundation of the House
Module Four: Review Questions

Module Five: The Five Principles of Lean Business
Value Stream
Seek Perfection
Module Five: Review Questions

Module Six: The First Improvement Concept (Value)
Basic Characteristics
Applying the Kano Model
Module Six: Review Questions

Module Seven: The Second Improvement Concept (Waste)
The New Wastes
Module Seven: Review Questions

Module Eight: The Third Improvement Concept (Variation)
Common Cause
Special Cause
Module Eight: Review Questions

Module Nine: The Fourth Improvement Concept (Complexity)
What is Complexity?
What Causes Complexity?
How to Simplify?
Module Nine: Review Questions

Module Ten: The Fifth Improvement Concept (Continuous Improvement)
The PDSA Cycle (Plan, Do, Study, Act)
The DMAIC Method
Module Eleven: The Improvement Toolkit
Genchi Genbutsu
Womack’s Principle
A Roadmap for Implementation
Module Eleven: Review Questions

Module Twelve:
Words from the Wise

  • Lean Process Six Sigma
Completion rules
  • All units must be completed