Business Development

How to Measure Training Results & Effectiveness (E1452C)


In our Measuring Results From Training course, participants will learn the different ways to evaluate training progress, and how to use those results to demonstrate the benefits that training brings. Once the training has been evaluated the next step is to modify and updated the curriculum to create a content that is better suited for the participants.

Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits. Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on.

By the end of this course, participants will:
• Understand Kolb’s learning styles and learning cycle
• Understand Kirkpatrick’s levels of evaluation
• Be familiar with many types of evaluation tools, including goal setting, tests, reactionary sheets, interviews, observations, hip-pocket assessments, skill assessments, and learning journals
• Understand when to use each type of evaluation tool
• Be able to perform a needs assessment
• Know how to write learning objectives and link them to evaluation
• Be able to write an evaluation plan to evaluate learning at each stage of the training and far beyond
• Know how to identify the costs, benefits, and return on investment of training
• Be familiar with the parts of a business case

Module One: Getting Started

Pre-Assignment Review
Module Two: Kolb’s Learning Styles
The Four-Stage Process
Case Study
Module Two: Review Questions

Module Three: Kirkpatrick’s Levels of Evaluation
Level One: Reactions
Level Two: Learning
Level Three: Behavior
Level Four: Results
Case Study
Module Three: Review Questions

Module Four: Types of Measurement Tools
Goal Setting
Peer Evaluations
Supervisor Evaluations
High-Level Evaluations
Case Study
Module Four: Review Questions

Module Five: Focusing the Training
Performing a Needs Assessment
Creating Learning Objectives
Drilling Down Into Content
Case Study
Module Five: Review Questions

Module Six: Creating an Evaluation Plan
What Will We Evaluate?
When Will the Evaluation be Completed?
How Will We Evaluate It?
Who Will Perform the Evaluation?
Case Study
Module Six: Review Questions

Module Seven: Assessing Learning before Training
Workplace Observation
Objectives Assessment
Pre-Assignments and Pre-Tests
Case Study
Module Seven: Review Questions

Module Eight: Assessing Learning during Training
Reviewing Learning Objectives
Performing Hip-Pocket Assessments
Quizzes and Tests
Skill Assessments
Case Study
Module Eight: Review Questions

Module Nine: Assessing Learning after Training
Evaluation Timelines
Learning Journal
Goal Setting
Additional Methods of Evaluation
Case Study
Module Nine: Review Questions

Module Ten: The Long Term View
Creating a Long Term Evaluation Plan
Methods of Evaluation
Documenting Lessons Learned
Case Study
Module Ten: Review Questions

Module Eleven: Calculating the Return on Investment (ROI)
A Basic ROI Formula
Identifying and Measuring Tangible Benefits
Identifying and Measuring Intangible Benefits
Calculating Total Costs
Making a Business Case
Case Study
Module Eleven: Review Questions

Module Twelve:
Words from the Wise

  • Measuring Training Results
  • Coursebook
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever