Middle Management Skills (E1622C)


No matter the organization’s structure or size, it will benefit from employing well-trained middle managers. In this course participants will understand the middle manager role, which comprises the major part of management in most organisations. Traditionally, middle managers make up the largest managerial layer in an organization. Middle managers are responsible to those above them and those below them. They head a variety of departments and projects. In order for a company to operate smoothly, it is essential that those in middle management be committed to the goals of the organization and they understand how to effectively execute these goals.

It is crucial for businesses to focus on these essential managers and provide them with the opportunities to succeed.

At the end of this course, participants should be able to:
· Define management.
· Understand ethics in the workplace.
· Manage information and make decisions.
· Be familiar with the control process.
· Use organizational strategies to facilitate change.
· Create structures and processes to manage teams.
· Manage as a leader.

Module One: Getting Started

Module Two: Introduction to Management
What is Management?
What Do Managers Do?
What Does It Take to Be a Manager?
Why Does Management Matter?
Case Study
Module Two: Review Questions

Module Three: Ethics and Social Responsibility
What is Ethical Workplace Behavior?
What is Unethical Workplace Behavior?
How to Make Ethical Decisions
What is Social Responsibility?
Case Study
Module Three: Review Questions

Module Four: Managing Information
Why Information Matters
Strategic Importance of Information
Characteristics and Costs of Useful Information
Getting and Sharing Information
Case Study
Module Four: Review Questions

Module Five: Decision-Making
What is Rational Decision-Making?
Steps to Rational Decision-Making
Limits to Rational Decision-Making
Improving Decision-Making
Case Study
Module Five: Review Questions

Module Six: Control
Basics of Control
The Control Process
Is Control Necessary or Possible?
How and What to Control
Control Methods
Module Seven: Organizational Strategy
Basics of Organizational Strategy
Case Study
Module Six: Review Questions

Sustainable Competitive Advantage
Strategy-Making Process
Corporate, Industry, Firm Level Strategies
Case Study
Module Seven: Review Questions

Module Eight: Innovation and Change
Organizational Innovation
Why Innovation Matters
Managing Innovation
Organizational Change
Why Change Occurs and Why it Matters
Managing Change
Case Study
Module Eight: Review Questions

Module Nine: Organizational Structures and Process
Organizational Authority
Job Design
Designing Organizational Process
Case Study
Module Nine: Review Questions

Module Ten: Managing Teams
The Good and the Bad of Using Teams
Kinds of Teams
Work Team Characteristics
Enhancing Work Team Effectiveness
Case Study
Module Ten: Review Questions

Module Eleven: Motivation and Leadership
Basics of Motivation
Equity Theory
Expectancy Theory
What is Leadership?
Situational Leadership
Strategic Leadership
Case Study
Module Eleven Review Questions

Module Twelve:
Words from the Wise

  • Middle Manager
  • Middle Manager Skills Coursebook.pdf
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever