Management → Performance Improvement

Performance Management (E1711CR)


This course will help participants to set and meet their goals and improve the employee manager relationship. Performance Management is making sure the employee and the organization are focused on the same priorities. It touches on the organization itself by improving production and reducing waste. It helps the employee or individual set and meet their goals and improves the employee manager relationship. The key in keeping an organization and employee aligned, which improves performance and productivity, is Performance Management.

Performance Management is not a company’s way of employing “micro-managing” techniques that stunt the professional growth of its employees. But rather, it is a strategic approach to ensuring the efficiency and effectiveness of an organization. Whether at the organizational, departmental or employee level, the goal of performance management is to make sure all business goals are being met in a satisfactorily manner.

The performance management course will improve overall communications and interactions within the organisation . It will help to close any gaps in the participant's skill set, and make them a more valuable employee through feedback and coaching.

Learning Objectives:

Define performance management.
· Understand how performance management works and the tools to make it work.
· Learn the three phases of performance management and how to assess it.
· Discuss effective goal-setting.
· Learn how to give feedback on performance management.
· Identify Kolb’s Learning Cycle.
· Recognize the importance of motivation.
· Develop a performance journal and performance plan.

Course Overview:

Chapter One: The Basics (I)
What is Performance Management?
How Does Performance Management Work?
Review Questions:

Chapter Two: The Basics (II)
Three Phase Process
Types of Assessments
Performance Reviews
Review Questions:

Chapter Three: Goal Setting
SMART Goal Setting
Specific Goals
Measurable Goals
Attainable Goals
Realistic Goals
Timely Goals
Monitoring Results
Practical Illustration

Chapter Four: Establishing Performance Goals
Strategic Planning
Job Analysis
Setting Goals
Review Questions:

Chapter Five: 360 Degree Feedback
What is 360 Degree Feedback?
Vs. Traditional Performance Reviews
The Components
Review Questions:

Chapter Six: Competency Assessments
Competency Assessment Defined
Final Destination
Review Questions:

Chapter Seven: Kolb's Learning Cycle
Review Questions:

Chapter Eight: Motivation
Key Factors
The Motivation Organization
Identifying Personal Motivators
Techniques to Identify Personal Motivators
Evaluating and Adapting
Review Questions:

Chapter Nine: The Performance Journal
Record Goals and Accomplishments
Linking with Your Employees or Managers
Implementing a Performance Coach
Keeping Track
Review Questions:

Chapter Ten: Creating a Performance Plan
Desired Results
Review Questions:

  • Performance Management
  • Coursebook
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever