Business Development

Knowledge Management (KM) (E1531C)


This course will teach the learner how to initiate a knowledge management program at work. The Knowledge Management (KM) course will give participants the tools that they will need to begin implementing knowledge management in your organization, no matter what the size of the company or the budget.

Organizations have a wealth of knowledge accessible through the people they touch internally, like employees, and externally, like customers. Organizations that allow knowledge to go unmanaged may be giving their competitors the upper hand in the market. The organization that is able to capture, store, and retrieve knowledge effectively is then capable of learning as an organization. A learning organization is one where employees are empowered to change and develop new methods, thoughts, and strategies that will advance the mission of their organization.

What is Knowledge management? It is the organisation of intellectual resources and information systems within a business environment. Sounds simple? Think about all of the information that people have, That's a lot of knowledge. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.

Course Goals:
• Understand the basic concept of knowledge management (KM)
• Identify the do’s and don’ts of KM
• Identify the KM life cycle
• Identify the new KM paradigm
• Identify the KM models
• Understand how to build a KM rational for your company
• Understand how to customize KM definitions
• Identify the steps to implementing KM in your organization
• Identify tips for success
• Understand the advance topics in KM

Course Content:
Module One: Getting Started

Module Two: Understanding Knowledge Management
What is Knowledge
What is Knowledge Management
A Brief History
Applications in the Workplace
Case Study

Module Three: Dos and Don’ts
Data, Information, and Knowledge
The Tacit Mode
The Explicit Mode
Identifying Conversion Categories
Case Study

Module Four: The Knowledge Management Life Cycle
Understanding Episodes
Case Study

Module Five: The New Knowledge Management Paradigm
Paradigms of the Past
The New Paradigm
Implications and Applications
The Knowledge Management Endgame
Case Study

Module Six: Knowledge Management Models
The Nonaka and Takeuchi Model (SECI)
Wiig Model
Kakabadse Model
Boisot Model
Case Study

Module Seven: Building a Knowledge Management Rationale
Why Rationale is Necessary
Building a Business Case
Finding Success Stories
The Commoditisation /Customization Model
Case Study

Module Eight: Customizing Knowledge Management Definitions
Components of a Knowledge Management Definition
Customizing the Components
Sample Definitions
Creating a KMBOK
Case Study

Module Nine: Implementing Knowledge Management in Your Organization
Gathering Support
Identifying Opportunities for Revenue Streams
Key Knowledge Management Techniques
A Map for Success
The No-Budget Scenario
Case Study

Module Ten: Tips for Success
About the Chief Knowledge Officer
Knowledge Management Skill Checklist
The Knowledge Management Imperative
The Hype Curve
Barriers and Helpers to Success
Case Study

Module Eleven: Advance Topics
The Knowledge Management Maturity Model
Absorptive Capacity
Process Model Types
Case Study

Module Twelve: Wrapping Up
Words from the Wiseere to edit.

  • Knowledge Management
  • Knowledge Management Coursebook
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever